1. Opening Statement
We respect your privacy and your rights to control your personal data. We will be clear about what data we collect and why we collect it. This privacy statement explains the personal information we collect from you, why we collect it, how we will use it and how we protect it.
Clona shall have the right to process personal data provided by the Customer, to enable Clona to fulfil its legal and contractual obligations in its capacity as a Dairy products/Food supplier.
Personal data may also be used based on the legitimate interests pursued by Clona or by a third party,
Clona is a Controller of the personal data you (the data subject) provide us. We collect the following types of personal data from you.
- Personal Data: Name, your address and contact details.
2. Purposes of processing data
Clona may collect and use Users personal information for the following purposes:
Improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently
To process payments
We may use the information provided to process payments (Direct debits) for goods purchased. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
It may be used to respond to inquiries, questions and/or other requests
Compliance with local and EU Member State Law.
This purpose refers to the processing of personal data as necessary to fulfil a legal obligation to which Clona is subject. Its purpose is to ensure compliance with the law by Clona including but not limited to the prevention of crimes and the disclosure of personal data to government institutions and supervisory authorities, including tax and labour authorities, in relation thereto.
This purpose addresses activities such as invoicing and payments, IT services, information security, conducting internal audits and investigations, legal or business consulting, and preparing for or engaging in dispute resolution.
Transfers of your personal data to third parties
While processing personal data for the purposes indicated above, the Service Provider may use the services of third parties such as postage/printing companies. Thus, the third parties may receive or have access to personal data.
When using the services of any third party the Service Provider will ensure that the third party will provide suitable technical and organisational measures to protect the personal data as required by the applicable law.
3. Data Retention
The Personal data will be stored, as per our retention schedule, for no longer than necessary considering the purposes of the processing activities as per our Data Retention Schedule.
We use appropriate technical, organisational and administrative security measures to protect all personal data we hold in our records and keep it secure. Unfortunately, no organisation can guarantee complete security.
Right of Access
Individuals have the right to access their personal data and supplementary information. Please use the Subject Access Request Form and contact the Manager at email@example.com or in writing at Sand Quay, Clonakilty. We will acknowledge your request and respond to you within 1 month.
Right to Rectification
Please advise the company of any changes in your personal information, as soon as possible. Should you believe that any personal data we hold on you is incomplete or incorrect, you have the ability to request to see this information and have it rectified.
Right to Erasure
In certain circumstances, data subjects have the right to erasure of their data. Please contact the Manager at firstname.lastname@example.org or in writing at Sand Quay, Clonakilty. We will acknowledge your request and respond to you within 1 month. This is not an absolute right and only applies in certain circumstances.
Right to Restrict Processing
Individuals have the right to request the restriction or suppression of their personal data. Please contact the Manager at email@example.com or in writing at Sand Quay, Clonakilty. We will acknowledge your request and respond to you within 1 month. This is not an absolute right and only applies in certain circumstances.
Right to Object
You have the right to object and be removed from any communications.
Right to be Informed
Right to Portability
Data subjects can ask that their personal data be transferred to them or a third party in machine readable format (Word, PDF, etc.). However, such requests can only be fulfilled if the data in question is: 1) provided by the data subject to the service, 2) is processed automatically and 3) is processed based on consent or fulfilment of a contract.
In the event, that you wish to complain about how we have handled your personal data, please contact the Manager of Clona at firstname.lastname@example.org or in writing at Sand Quay, Clonakilty. The Manager will then investigate your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact Irish Data Protection Authority and file a complaint with them.
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